Refund Policy

• Subscription fees for institutions and organisations are generally billed in advance (monthly, quarterly or annually) as per the chosen plan; setup and onboarding charges, where applicable, are non‑refundable once services have been provisioned.​

• For new institutional subscriptions, a limited evaluation or pilot period may be offered; if a written cancellation request is received within the defined evaluation window (if provided in the commercial proposal), applicable fees for the remaining period may be refunded or adjusted at Cobra Softwares’ discretion.​

• For active subscriptions, mid‑term cancellation by the client will stop auto‑renewal, but any fees already paid for the current billing cycle are normally non‑refundable, except where mandated by applicable consumer or taxation laws.​

• In case of proven, persistent service failure directly attributable to Cobra Softwares (and not to internet/connectivity issues, third‑party components or client infrastructure), a pro‑rata credit or refund may be considered, limited to charges for the affected period.​

• Payments made through online gateways will be refunded, where applicable, only to the original source account or payment instrument, subject to the timelines and policies of the respective payment processors and banks.​

• Any request for refund or billing dispute must be raised in writing to the official support or finance email within a reasonable time (for example, 7–15 days) from invoice date or transaction date, along with supporting details.​

• Courses purchased individually by learners through the LMS (if enabled) may have course‑level refund rules defined by the respective institution or training provider; such specific rules, if communicated on the course page or enrollment form, will override this general policy for that course